Shipping Policy

Welcome to Westbrook Supply. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation
• Orders are processed Monday through Friday, excluding weekends and holidays
• Processing times may be extended during peak seasons or promotional events

Shipping Times

Estimated delivery times:

• United States: 3–10 business days
• Canada: 5–15 business days
• International: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight and size
• Shipping method selected

Free shipping promotions may be offered occasionally.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties
• Customs fees
• Local taxes

These charges are the responsibility of the customer.

Westbrook Supply is not responsible for delays caused by customs processing.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Delivery may be delayed or fail
• Additional shipping fees may apply
• Packages may be returned to the sender

Westbrook Supply is not responsible for delivery issues caused by incorrect address information.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us within 7 days of delivery.

We will assist in investigating the issue with the shipping carrier.

Delivery Delays

Delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Carrier delays
• Customs clearance
• High shipping volumes
• Other unexpected events

We are not responsible for delays caused by these circumstances.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Westbrook Supply
Email: nguyenvanhieu24101999@gmail.com
Address: 844 N 8th St, San Jose, CA 95112, United States

Effective Date: June 18, 2026.